NEW DELHI - The Railways have been directed by a consumer forum here to pay Rs 60,000 as punitive damages to a retired High Court judge and his family for the “hardship” faced by them due to shifting of their seats to another coach without informing them. The f orum said that the facts show the Railways attempted to accommodate some other persons in place...
of the reserved seats for the complainants, resulting in “avoidable hardship, inconvenience, humiliation and harassment to the judge”. The forum also noted in its order that the Railways “resorted to falsehood” to defend their conduct instead of straightaway expressing regret. (PTI)
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