The lawsuit alleges iYogi’s tactics are unfair and deceptive business practices that violate Washington’s Consumer Protection Act.
“This lawsuit sends a message to tech support scammers that my office will hold them accountable.” Dhar denied the accusations as “false and baseless” and said in a statement that his company “has attained its industry leadership by being customer focused and value driven, and our service is successful because it addresses a genuine need.”
As part of its investigation, Ferguson’s office found that in online ads, iYogi associated itself with major technology companies such as Microsoft, Apple and HP and when consumers called iYogi, the representative claimed to provide tech support services on behalf of whatever company the consumer inquires about. After gaining remote access to the consumer s computer, iYogi identified benign but complex-looking files and claimed the “infected files” would harm the computer. Once iYogi has alarmed the consumer, the representative proceeded to aggressively sell a tech support plan to fix the non-existent problems for $140-379.
Based out of New York, iYogi has over 5,000 employees with call centers in India.